Version 2.0
Last Updated: June 2026
1. Introduction
Welcome to AOVIEW.
These Terms of Service ("Terms") govern your access to and use of:
AOVIEW mobile applications;
AOVIEW websites;
AOVIEW smart devices;
AOVIEW cloud storage services;
AOVIEW connectivity services;
AOVIEW software;
related products and services.
These Services are provided by:
AOVIEW TECH CO., LIMITED
RM B21, 6/F, PO KUAN BUILDING50 HUNG TO ROADKWUN TONGKOWLOONHONG KONG
("AOVIEW", "we", "our", or "us").
By creating an account, accessing, downloading, installing, purchasing, or using the Services, you agree to be legally bound by these Terms.
If you do not agree to these Terms, do not use the Services.
2. Eligibility
You represent and warrant that:
You are at least eighteen (18) years of age or the age of majority in your jurisdiction;
You have legal authority to enter into this agreement;
Your use of the Services complies with applicable laws and regulations.
If you are using the Services on behalf of a company or organization, you represent that you are authorized to bind that entity to these Terms.
3. Account Registration and Security
Certain Services require the creation of an AOVIEW account.
You agree to:
Provide accurate and complete information;
Maintain and update account information;
Protect your login credentials;
Immediately notify AOVIEW of unauthorized account use.
You are responsible for all activities occurring under your account.
AOVIEW reserves the right to suspend or terminate accounts that violate these Terms or present security risks.
4. Subscription and Connectivity Services
4.1 Subscription Services
AOVIEW may provide subscription-based services including:
Cloud Storage Services;
Premium Features;
AI-Based Features;
Family Sharing Services;
Additional value-added services.
Availability may vary by region and device model.
4.2 Connectivity Services
AOVIEW may provide or facilitate access to:
SIM Card Services;
Cellular Data Plans;
eSIM Services;
Network Connectivity Services;
Related communication services.
Connectivity services may be offered directly by AOVIEW or by authorized third-party providers.
4.3 Service Availability
Not all services are available in all countries, regions, or devices.
AOVIEW reserves the right to add, modify, suspend, or discontinue any Service at any time.
5. Payments and Billing
Payment methods may vary depending on:
Service type;
Device platform;
Geographic location;
Applicable law;
Payment provider requirements.
Certain services may be billed through authorized third-party payment processors.
You agree to pay all applicable charges associated with your use of the Services.
Failure to pay may result in suspension or termination of Services.
6. Automatic Renewal
Where applicable, subscriptions may automatically renew at the end of the subscription period.
Unless canceled before the renewal date, you authorize AOVIEW or its payment provider to charge the applicable renewal fees.
Renewal pricing may change from time to time as permitted by applicable law.
7. Refunds and Cancellations
Refund eligibility depends on:
Service type;
Activation status;
Payment channel;
Applicable law.
Connectivity services, activated SIM services, data plans, and consumed services are generally non-refundable unless required by law.
Nothing in these Terms limits any non-waivable consumer rights available under applicable law.
8. Cloud Storage Services
Cloud Services are provided on an:
"AS IS"
and
"AS AVAILABLE"
basis.
AOVIEW does not guarantee:
Continuous service availability;
Permanent storage;
Successful recording uploads;
Successful recording downloads;
Successful playback of recordings.
Users are solely responsible for maintaining backups of important data.
9. Connectivity Services
Connectivity performance depends on factors outside AOVIEW's control, including:
Carrier coverage;
Signal strength;
Network congestion;
Geographic conditions;
Device compatibility;
Roaming restrictions.
AOVIEW does not own, manage, or operate cellular networks.
AOVIEW is not responsible for failures caused by network operators or third-party telecommunications providers.
10. Device Sharing
AOVIEW may allow users to share access to devices.
The account owner is solely responsible for:
Granting access;
Managing permissions;
Revoking permissions;
Monitoring shared usage.
AOVIEW is not responsible for disputes arising from shared device access.
11. AI Features
Certain Services may include:
Person Detection;
Vehicle Detection;
Pet Detection;
Motion Detection;
Smart Alerts;
Behavioral Analysis.
AI-generated results are probabilistic in nature and may contain:
False positives;
False negatives;
Missed events;
Delayed notifications;
Misclassifications.
AOVIEW does not guarantee the accuracy, completeness, or reliability of AI-generated results.
12. Security Monitoring Disclaimer
AOVIEW products and services are monitoring tools only.
They are not:
Alarm systems;
Emergency response systems;
Life-safety systems;
Insurance products;
Crime prevention systems.
AOVIEW does not guarantee that:
Crimes will be prevented;
Events will be detected;
Alerts will be generated;
Recordings will be captured;
Property damage will be avoided.
Users remain solely responsible for protecting their property, belongings, and personal safety.
13. User Responsibilities
You are solely responsible for your use of the Services and for compliance with all applicable laws and regulations.
You agree that you will not:
Use the Services for unlawful purposes;
Violate the privacy rights of others;
Record individuals without required notice or consent;
Use the Services to harass, stalk, threaten, or intimidate others;
Interfere with the operation of the Services;
Attempt to gain unauthorized access to systems, devices, or accounts;
Upload malicious code, malware, viruses, or harmful content;
Use the Services in a manner that infringes intellectual property rights.
You are solely responsible for determining whether your use of recording, monitoring, surveillance, or audio features complies with local laws.
14. Intellectual Property Rights
The Services, including all software, applications, designs, trademarks, logos, graphics, content, and technology, are owned by AOVIEW or its licensors and are protected by applicable intellectual property laws.
Except as expressly permitted by these Terms, you may not:
Copy;
Modify;
Reverse engineer;
Decompile;
Distribute;
Reproduce;
Sell;
License;
Exploit;
any portion of the Services without prior written authorization.
All rights not expressly granted are reserved.
15. User Content and License
You retain ownership of content that you create, upload, store, or transmit through the Services, including:
Videos;
Images;
Audio recordings;
Comments;
Feedback;
Support submissions.
To operate the Services, you grant AOVIEW a limited, worldwide, non-exclusive, royalty-free license to:
Host;
Store;
Process;
Transmit;
Display;
such content solely for:
Providing Services;
Maintaining functionality;
Troubleshooting;
Customer support;
Security and fraud prevention.
AOVIEW will not use your recordings, images, or uploaded content for advertising or marketing purposes without your explicit consent.
16. Software and Firmware Updates
AOVIEW may provide:
Software updates;
Firmware updates;
Security patches;
Feature enhancements;
Bug fixes.
Some updates may be installed automatically where permitted by applicable law.
Updates may:
Add features;
Remove features;
Modify functionality;
Improve security.
By continuing to use the Services after an update, you agree to the updated software or firmware.
17. Service Modifications
AOVIEW reserves the right to:
Modify Services;
Suspend Services;
Discontinue Services;
Change features;
Change subscription offerings;
Change pricing structures.
Where reasonably practicable, AOVIEW may provide advance notice of material changes.
AOVIEW shall not be liable for modifications, suspension, or discontinuation of Services.
18. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
THE SERVICES ARE PROVIDED ON AN:
"AS IS"
AND
"AS AVAILABLE"
BASIS.
AOVIEW MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF:
MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
NON-INFRINGEMENT;
ACCURACY;
RELIABILITY;
AVAILABILITY;
SECURITY.
AOVIEW DOES NOT WARRANT THAT:
THE SERVICES WILL BE UNINTERRUPTED;
THE SERVICES WILL BE ERROR-FREE;
ALL EVENTS WILL BE RECORDED;
ALL ALERTS WILL BE DELIVERED;
ALL DATA WILL BE PRESERVED.
19. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
AOVIEW SHALL NOT BE LIABLE FOR:
PROPERTY DAMAGE;
LOSS OF PROPERTY;
THEFT;
LOST PROFITS;
BUSINESS INTERRUPTION;
LOSS OF DATA;
LOST RECORDINGS;
LOSS OF GOODWILL;
PERSONAL INJURY;
INDIRECT DAMAGES;
INCIDENTAL DAMAGES;
CONSEQUENTIAL DAMAGES;
SPECIAL DAMAGES;
PUNITIVE DAMAGES.
REGARDLESS OF THE LEGAL THEORY ASSERTED.
IN NO EVENT SHALL AOVIEW'S TOTAL AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO AOVIEW DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS MAY NOT ALLOW CERTAIN LIABILITY LIMITATIONS. IN SUCH CASES, THE LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
20. Indemnification
You agree to defend, indemnify, and hold harmless AOVIEW, its affiliates, directors, officers, employees, agents, contractors, licensors, and service providers from any claims, damages, liabilities, costs, or expenses arising out of:
Your use of the Services;
Your violation of these Terms;
Your violation of applicable laws;
Your infringement of third-party rights;
Content uploaded or shared by you.
This obligation survives termination of your account.
21. Arbitration Agreement
PLEASE READ THIS SECTION CAREFULLY.
It affects your legal rights.
To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall first be resolved through good-faith negotiations.
If the dispute cannot be resolved informally, it shall be resolved through binding arbitration.
The arbitration shall be conducted in English.
The decision of the arbitrator shall be final and binding upon the parties.
YOU WAIVE THE RIGHT TO A TRIAL BY JURY.
22. Class Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
YOU AGREE THAT ALL CLAIMS SHALL BE BROUGHT ONLY IN YOUR INDIVIDUAL CAPACITY.
YOU SHALL NOT PARTICIPATE IN:
CLASS ACTIONS;
CLASS ARBITRATIONS;
REPRESENTATIVE ACTIONS;
PRIVATE ATTORNEY GENERAL ACTIONS.
NO CLAIM MAY BE COMBINED WITH ANY OTHER CLAIM WITHOUT THE WRITTEN CONSENT OF AOVIEW.
23. Force Majeure
AOVIEW shall not be liable for delays, interruptions, failures, or damages resulting from events beyond its reasonable control, including:
Natural disasters;
Floods;
Fires;
Earthquakes;
Epidemics;
Pandemics;
War;
Terrorism;
Government actions;
Labor disputes;
Utility failures;
Internet outages;
Cyberattacks;
Third-party service disruptions.
Performance shall be suspended for the duration of the force majeure event.
24. Governing Law and Contact Information
These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, without regard to conflict-of-law principles.
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
For questions regarding these Terms, please contact:
AOVIEW TECH CO., LIMITED
RM B21, 6/F, PO KUAN BUILDING50 HUNG TO ROADKWUN TONGKOWLOONHONG KONG
Support Email:
support@aoview.com
Recommended Privacy Email:
privacy@aoview.com
Website:
https://www.aoview.com