Company
This Refund Policy applies to purchases and subscriptions provided by AOVIEW TECH CO., LIMITED (Hong Kong).
Hardware Refunds
Hardware return and refund eligibility depends on the sales channel, order status, product condition, and applicable seller policy.
Subscription Refunds
Subscription fees for Cloud Video Storage Subscription, AI Detection & Smart Alerts Subscription, IoT Connectivity Service Plan, or Device Management Subscription are generally billed for the selected billing period. Refund eligibility may depend on local law, platform policy, duplicate billing, technical failure, or account-specific circumstances.
How to Request a Refund
Contact support@aoview.com with your account email, order information, subscription name, and a description of the issue.
Service Limitations
AOVIEW may not be responsible for interruptions caused by unsupported devices, incorrect configuration, external network issues, device power loss, or user account restrictions.