Version 2.0
(US + Canada + GDPR Compatible)
Last Updated: June 2026
1. Introduction
AOVIEW TECH CO., LIMITED ("AOVIEW", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, transfer, disclose, and protect information when you access or use:
AOVIEW mobile applications;
AOVIEW websites;
AOVIEW smart devices;
AOVIEW cloud storage services;
AOVIEW connectivity services;
AOVIEW software;
related products and services.
This Privacy Policy applies to all users worldwide unless a separate policy is provided for a specific service.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
For purposes of applicable data protection laws, including the GDPR, AOVIEW TECH CO., LIMITED is the data controller of personal information processed under this Privacy Policy.
2. Information We Collect
Depending on the Services you use, we may collect the following categories of information.
2.1 Account Information
Information you provide directly to us may include:
Email address;
Mobile phone number;
User name;
Country or region;
Language preferences;
Account credentials;
Customer support communications.
This information is used to:
Create and manage accounts;
Authenticate users;
Provide customer support;
Communicate service-related information.
2.2 Device Information
When you use AOVIEW devices, we may collect:
Device serial number (SN);
Device identifier;
Device model;
Firmware version;
Software version;
Device status;
Battery information;
Network status;
Signal strength;
SIM status (where applicable).
This information helps us:
Operate Services;
Diagnose problems;
Improve performance;
Maintain security.
2.3 Connectivity Information
For devices using cellular connectivity services, we may collect:
ICCID;
SIM identifier;
Network operator information;
Data plan information;
Network status;
Country or region information;
Data usage records.
This information is necessary for providing connectivity-related Services.
2.4 Transaction Information
We may collect information related to purchases and subscriptions, including:
Subscription plans;
Data plan purchases;
Renewal records;
Billing history;
Payment status.
Payment card information is generally processed by authorized third-party payment providers and is not stored by AOVIEW.
2.5 Log Information
When you use the Services, we may automatically collect:
IP address;
Browser information;
Device type;
Operating system;
App version;
Crash reports;
Diagnostic information;
Error logs;
Performance logs.
This information helps us maintain and improve the Services.
3. Camera Data and Content
Depending on your settings and device configuration, AOVIEW may process:
Video recordings;
Images;
Event recordings;
Motion-triggered recordings;
Alert recordings;
Activity history.
Such data is processed solely for providing Services requested by you.
Except as described in this Policy or required by law, AOVIEW does not intentionally review, monitor, or access your recordings.
Users are responsible for determining how and where their devices are installed and operated.
4. AI Detection Data
Certain Services may include AI-powered functionality such as:
Person Detection;
Vehicle Detection;
Pet Detection;
Motion Detection;
Smart Alerts;
Behavioral Analysis.
To provide these features, AOVIEW may process data generated by your device.
AI-generated results:
May contain errors;
May contain false positives;
May contain false negatives;
May fail to detect certain events.
AI results are provided solely as convenience features and should not be relied upon as emergency or security systems.
No Facial Recognition
AOVIEW does not currently provide facial recognition services.
No Biometric Data Collection
AOVIEW does not collect, store, sell, lease, or share biometric identifiers including:
Facial templates;
Fingerprints;
Palm prints;
Retina scans;
Iris scans;
Voiceprints.
If future Services introduce biometric features, separate disclosures and consent mechanisms may apply.
5. How We Use Information
We may use collected information for the following purposes:
5.1 Service Delivery
To:
Provide Services;
Operate devices;
Enable cloud storage;
Enable connectivity services;
Manage subscriptions;
Process transactions.
5.2 Customer Support
To:
Respond to inquiries;
Resolve technical issues;
Process refunds;
Investigate disputes.
5.3 Product Improvement
To:
Improve device performance;
Improve software reliability;
Enhance AI functionality;
Improve user experience.
Where possible, aggregated or de-identified information may be used for these purposes.
5.4 Security and Fraud Prevention
To:
Detect abuse;
Prevent fraud;
Protect user accounts;
Monitor security incidents;
Protect Services and infrastructure.
5.5 Legal Compliance
To:
Comply with legal obligations;
Enforce our agreements;
Protect legal rights;
Respond to lawful requests from authorities.
6. Legal Basis for Processing (GDPR)
For users located within the European Economic Area (EEA), United Kingdom, or Switzerland, AOVIEW processes personal information based on one or more of the following legal grounds:
Contract Performance
Processing necessary to provide requested Services.
Legitimate Interests
Processing necessary for:
Security;
Service improvement;
Fraud prevention;
Business operations.
Provided such interests do not override your rights.
Consent
Where required by law, processing may be based on your consent.
You may withdraw consent at any time where applicable.
Legal Obligations
Processing necessary to comply with legal requirements.
7. Sharing of Information
AOVIEW does not sell personal information.
We may share information only as described below.
7.1 Service Providers
We may share information with authorized providers assisting us in operating the Services.
Examples may include:
Cloud service providers;
Payment processors;
Customer support providers;
Security providers;
Analytics providers.
These providers may access information only as necessary to perform services on our behalf.
7.2 Cloud Infrastructure Providers
We may use:
Amazon Web Services (AWS);
Tencent Cloud;
Other authorized providers.
to store and process data.
7.3 Connectivity Providers
For SIM and connectivity-related services, information may be shared with authorized telecommunications operators.
Such sharing is limited to what is necessary to provide connectivity Services.
7.4 Business Transfers
If AOVIEW undergoes:
Merger;
Acquisition;
Asset sale;
Corporate restructuring;
information may be transferred as part of the transaction.
7.5 Legal Disclosures
We may disclose information when reasonably necessary to:
Comply with law;
Comply with court orders;
Protect legal rights;
Prevent fraud;
Protect users or public safety.
8. Third-Party Services
The Services may integrate with third-party services, including:
Apple Sign-In;
Google Sign-In;
PayPal;
Other authorized services.
Third-party services operate under their own privacy policies.
AOVIEW is not responsible for third-party privacy practices.
Users should review the privacy policies of such providers before using their services.
9. International Data Transfers
AOVIEW operates globally.
Information may be stored or processed in:
Hong Kong;
United States;
Singapore;
European Union member states;
Other countries where our providers operate.
Where required by applicable law, AOVIEW will implement appropriate safeguards for international transfers.
Such safeguards may include:
Standard Contractual Clauses (SCCs);
Contractual protections;
Other legally recognized transfer mechanisms.
10. Data Retention
AOVIEW retains personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may vary depending on:
Service type;
Legal requirements;
Business needs;
User preferences.
Account Information
Retained while your account remains active.
Customer Support Records
Generally retained for up to twenty-four (24) months.
System Logs
Generally retained for thirty (30) to one hundred eighty (180) days.
Cloud Storage Content
Retained according to the storage plan selected by the user.
Expired content may be automatically deleted.
Deleted Accounts
Personal information associated with deleted accounts is generally deleted or anonymized within ninety (90) days unless a longer retention period is required by law.
11. Data Security
AOVIEW implements commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Security measures may include:
Data encryption;
Access controls;
Authentication mechanisms;
Security monitoring;
Vulnerability management;
Employee access restrictions.
Despite our efforts, no method of transmission, storage, or processing can be guaranteed to be completely secure.
Accordingly, AOVIEW cannot guarantee absolute security of any information.
Users are responsible for maintaining the confidentiality of their account credentials and protecting access to their devices.
12. Data Breach Notification
If AOVIEW becomes aware of a security incident involving personal information, we may:
Investigate the incident;
Take appropriate corrective actions;
Mitigate potential risks;
Notify affected users where required by applicable law;
Notify regulators or authorities where required by applicable law.
The timing and method of notification may vary depending on:
The nature of the incident;
Applicable legal requirements;
Technical circumstances.
Nothing in this Policy shall be interpreted as requiring notification where not required by law.
13. Your Privacy Rights
Subject to applicable law, users may have the right to:
Access
Request access to personal information maintained by AOVIEW.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of personal information.
Restriction
Request restriction of certain processing activities.
Objection
Object to certain processing activities based on legitimate interests.
Data Portability
Request a copy of certain personal information in a portable format where required by law.
Withdrawal of Consent
Where processing is based on consent, you may withdraw consent at any time.
Withdrawal does not affect processing conducted before such withdrawal.
To exercise privacy rights, contact:
support@aoview.com
or
privacy@aoview.com
14. Delete Account Policy
Users may request deletion of their AOVIEW account at any time.
Account deletion requests may be submitted through:
In-App Account Deletion functionality (if available);
Customer Support;
Email request.
Upon verification of the request:
The account may be deactivated;
Personal information may be deleted or anonymized;
Certain information may be retained where required by law or for legitimate business purposes.
Examples of information that may be retained include:
Transaction records;
Fraud prevention records;
Legal compliance records;
Security logs.
Account deletion may result in the loss of:
Cloud recordings;
Subscription benefits;
Device-sharing permissions;
Service history.
Deleted information may not be recoverable.
15. California Privacy Rights
(CCPA / CPRA)
For California residents, subject to applicable law, AOVIEW provides the following rights.
Right to Know
You may request information regarding:
Categories of personal information collected;
Sources of information;
Purposes of collection;
Categories of disclosures.
Right to Delete
You may request deletion of personal information, subject to legal exceptions.
Right to Correct
You may request correction of inaccurate personal information.
Right to Limit
Where applicable, you may request limitation of certain uses of sensitive personal information.
Right to Non-Discrimination
AOVIEW will not discriminate against individuals who exercise privacy rights.
California requests may be submitted through:
privacy@aoview.com
or
support@aoview.com
16. European Privacy Rights
(GDPR)
For individuals located in the European Economic Area (EEA), United Kingdom, and Switzerland, applicable privacy rights may include:
Right of Access
The right to obtain confirmation regarding whether personal information is being processed.
Right of Rectification
The right to correct inaccurate information.
Right of Erasure
The right to request deletion of personal information under applicable circumstances.
Right of Restriction
The right to request limitation of processing activities.
Right of Portability
The right to receive certain information in a structured, commonly used, machine-readable format.
Right to Object
The right to object to certain processing activities.
Right to Withdraw Consent
Where processing is based on consent, consent may be withdrawn at any time.
Right to Lodge a Complaint
Users may have the right to file complaints with applicable supervisory authorities.
17. No Sale of Personal Information
AOVIEW does not sell personal information.
AOVIEW does not sell:
User account information;
Device information;
SIM information;
Cloud recordings;
Images;
Videos;
AI-generated event records.
AOVIEW does not use customer recordings, images, or videos for advertising purposes without explicit user consent.
Where applicable law defines certain disclosures as "sales" or "sharing," users may exercise available legal rights by contacting AOVIEW.
18. Children's Privacy
The Services are not intended for children under thirteen (13) years of age.
AOVIEW does not knowingly collect personal information from children under thirteen (13).
If AOVIEW becomes aware that information from a child has been collected in violation of applicable law, reasonable efforts will be made to delete such information.
Parents or guardians who believe a child has provided information may contact:
privacy@aoview.com
19. Cookies and Similar Technologies
AOVIEW websites and online services may use:
Cookies;
Local storage;
Analytics tools;
Session identifiers;
Similar technologies.
These technologies may be used to:
Maintain login sessions;
Improve functionality;
Measure performance;
Analyze service usage;
Enhance user experience.
Users may manage cookies through browser settings.
Disabling cookies may affect certain functionality.
Where required by law, cookie consent mechanisms may be provided.
Where required by law, users may be presented with cookie consent options before non-essential cookies are used.
20. Changes to This Privacy Policy
AOVIEW may update this Privacy Policy from time to time.
Reasons for updates may include:
Changes in law;
New Services;
Technical changes;
Business changes.
Material changes may be communicated through:
Mobile applications;
Websites;
Email notifications;
Service notices.
The "Last Updated" date at the top of this Policy indicates when changes were most recently made.
Continued use of the Services following updates constitutes acceptance of the revised Privacy Policy.
21. Contact Information
If you have questions regarding this Privacy Policy or privacy-related requests, please contact:
AOVIEW TECH CO., LIMITED
RM B21, 6/F, PO KUAN BUILDING50 HUNG TO ROADKWUN TONGKOWLOONHONG KONG
Official Website:
www.aoview.com
Customer Support
support@aoview.com
Privacy Requests
privacy@aoview.com